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VHcom · Legal

Data Deletion Instructions

Last updated: 2026-05-28

VHcom is an internal platform used by our operations staff. This page describes how to disconnect third-party platform accounts from VHcom and how to request deletion of any data we hold.

1. Disconnect a connected account in the Platform

Operators with access to the Platform can disconnect any connected third-party account (TikTok, Meta, Google, Etsy, Amazon, or any other connected platform) directly from the team workspace:

  1. Sign in at vhcom.app.
  2. Open the team where the account is connected.
  3. Go to Settings → Integrations.
  4. Click Disconnect next to the account you want to remove.

Disconnecting an account immediately revokes the stored OAuth tokens and stops any further data access by VHcom for that account.

2. Request full data deletion by email

To request deletion of any remaining data we hold about you, the connected third-party account, or its derived reporting, send an email to admin@vhcom.app with the following information:

  • The VHcom account email associated with the request.
  • The third-party platform and account / handle the deletion request applies to (e.g., "TikTok @brandname", "Meta Page Brandname", "Etsy shop BrandnameShop").
  • A short description of what you want deleted (e.g., "all stored data", "cached ads reporting only").

3. What we delete and when

Within 30 days of a verified request, we will:

  • Revoke and erase any stored OAuth tokens for the named platform account.
  • Delete cached reporting and content data for the named account.
  • Delete or anonymize any synced order, product, and inventory records, project plans, listing drafts, content drafts, and ad creatives that reference the named account.

Records we must retain to comply with legal or accounting obligations will be preserved only for the minimum period required by law, and then deleted.

4. Platform-specific deletion endpoints

For platforms that provide a dedicated deletion-callback endpoint (for example, Meta's data-deletion callback), VHcom processes those callbacks at the URL configured in the corresponding Developer Portal and acts on them within the same 30-day window.

5. Confirmation

Once the deletion is complete, we will send a confirmation to the email address that submitted the request.